Our vision of ‘we believe every child has a future’ places children and their families first. At R.E.A.L. our families get to know the teams who support their child well and are actively supported to work in partnership with professionals.

We recognise that families know their children better than anyone else. Right from the start we make sure that we spend time listening to families to find out as much as we can, as together we develop the start of their R.E.A.L. learning journey . Each family is unique and we strive hard to ensure that every family feels both valued and supported.

Families have been on an incredible journey before they reach us and have the significant responsibility of caring for a child with complex additional needs. This is a 24-hour role and brings with it both rewards but also challenges. We understand that families feel uncertain about what the future holds and may carry a sense of anxiety.  We continually develop and adapt our support for each family, so that whilst caring for their children, we also acknowledge our responsibility to listen to and understand the needs and priorities of parents and carers.